What is rma

You can even waive restocking fees for selected customers at the time of RMA entry, giving you the utmost in flexibility. Warranty Tracking — RMA automatically calculates warranty expiration dates based on Inventory Management options and warranty codes. When processing returns, the operator is alerted to any expired warranties and can opt to extend the warranty on any item.

Unannounced Returns — Occasionally returns may arrive at your warehouse without prior approval. Warehouse personnel can enter these unannounced returns after inspection and easily process them through the system. Scrap and Repair Warehouses — Easily track each type of return by identifying specific actual or virtual warehouses for returns, scrap, and repair items.

After entering an RMA number, the program automatically determines if the RMA is open or received, and displays the requested record.

Generate Transactions — This powerful program uses the information entered in RMA Receipts Entry, along with historical and customer information, to create all necessary documents, including sales orders, credit memos, vendor return orders and purchase orders.

The reasons print on the Return Reason Report to help you identify potential quality or other customer satisfaction issues. Receipts History — Full receipts history is tracked and all returns can be reviewed on the Receipts History Report. Item shipped was different from what was ordered. It could also happen to items with different but similar models. Item shipped is inconsistent with what is described on the web site.

This often happens because:. Item is missing on order. Check the quantity of the item you ordered and the quantity of items you received immediately after receiving your packages. Save my name, email, and website in this browser for the next time I comment. Automated page speed optimizations for fast site performance. Search for: Search. To return a defective product, a typical process is: F irst, the customer must call the technical support office and speak with a technician.

You can even waive restocking fees for selected customers at the time of RMA entry, giving you the utmost in flexibility Warranty Tracking — RMA automatically calculates warranty expiration dates based on Inventory Management options and warranty codes. Why Orderhive? Success Stories Get to know how Orderhive helps our clients in this section. Read more reviews. Product Listing Management Manage product details and improve customer experience. Multichannel B2B and D2C commerce -.

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Contact Sales Book a demo. Devendra Gupta 01 Jul 6 min read. The flow of content: What is RMA? If the same product is getting returned for a particular issue, you'll know you need to have a conversation with your supplier. You can also set inventory KPI based on the number of products being returned for different reasons. It will let you alert leadership when you hit a certain level of returns.

If your company offers both returns and refunds for product issues, you'll need to make sure you have a field where the customer can request either choice. This will allow you to limit customer dissatisfaction and get the next steps started right away. The longer you take to resolve a customer issue, the less likely they'll be a return customer. The RMA process involves many moving parts and can easily become a nuisance for customers. Creating a streamlined process is key to ensuring you maintain a good customer relationship.

Product returns should be a simple process that is well-outlined in advance for customers, and is a core need for any online marketplace. It allows customers to initiate a return from within the buyer app and the vendor or sales rep can authorize the credit or replacement in real-time. That avoids the headache often associated with returns and lets you keep your customers happy.

First, define your return policies and processes. Without a solid understanding of what products can be returned and why, you risk upsetting customers and confusing warehouse staff.

Establish firm time frames for allowing returns and outline valid reasons for returns. This will ensure your customers understand what they're allowed to do and prevent you from having a pile of dead stock from excessive returns.

Second, create an RMA form. You'll need to create a form that all customers can fill out to ensure you receive the data you need. Make sure to include all of the fields we listed above and any other data you need to help the warehouse management process flow. Third, figure out shipping and handling. You need to determine how you'll handle shipping or picking up defective products, which includes common box sizes.

You may want to include a packing slip and prepaid return slip with products. Just make sure you can afford to cover the returns. You can accomplish these goals more easily with a shipping label printer. RMA, or return merchandise authorization, is important for a few reasons.