I decided to call back. This time, a guy answer the call and immediately I tell him was my issue is, he said he will transfer me to another person again.
No one came to the phone and I wasted over 80 minutes not resolving anything about this issue. Only God knows how many accounts they are fraudulently getting money from like this; because most people don't check their account every week. If not for the fact that this k is through my employer; I would have call them to close this account. This is the worse investment company I have ever deal with in my life.
Anyone that has the opportunity to stay away from this company should do so. The government should look into this company operation because they are just duping people in the name of investing money for them; and when you discover it, you won't be able to get in touch with anyone to give you answer for what they did.
This is the way they get away with duping investors. I switched to this brokerage a few months ago and I am very pleased with my experience so far. Every time I have had any type of issue they were always able to assist me quickly over the phone.
Because of their amazing services I have opted in to utilize their cash management services and credit card as well. I have never done business with a financial institution that was so customer focused before and honestly, it's very refreshing. Keep up the great work guys! Fast execution of trades, lots of products from stocks to ETFs and bonds it's all there. No Payment for Order Flow so market makers don't front run your trades , excellent customer service that's always friendly, helpful, and knowledgeable.
They also have a new mobile app with a slick interface and never shut off the BUY button. Overview Reviews About. See business transparency. Write a review. Reviews Filter by:. Filter by:. Reset filters. I had to wait for 88 minutes to talk to… I had to wait for 88 minutes to talk to some one.
You've already flagged this. It was a very bad choice for me as they… It was a very bad choice for me as they took all I earned with them after I put in a lot of money.
So many issues with Fidelity They don't allow certain strong characters for password which I've addressed this multiple times with them. I had a discrepancy in my trading… I had a discrepancy in my trading account. It was a mistake in the first place to… It was a mistake in the first place to ever get registered with a company so dodgy; that so many people don't want to do business with.
Customer service could be much, much better Customer service could be much, much better. I have great experience with this… I have great experience with this outfit. Ya look at all the bots downplaying… Ya look at all the bots downplaying fidelity, let me tell you something , fidelity is the underdog of all brokers Awesome customer service Awesome customer service, quick easy share transfer, no debates.
Best broker ive experienced so far Man this is pretty sad, the reviews on here are completely untrue Getting tired of fidelity Fidelity is generally ok, but lately I've had a penny stock that I already own start to announce some stuff so I wanted to increase my holdings with the expectation that it might start moving in the right direction.
I have had the worst experience in my… I have had the worst experience in my life dealing with this company! Worse investment company to put you money in. Next are insurance companies, which includes both health insurance e.
For the customer service study, we asked participants to describe their reasons for calling with an open-text field. To synthesize the reasons people called, we coded the first 1, responses into categories. Coding open-ended comments is time consuming but worthwhile to get a systematic understanding of user-generated reasons.
Tables 2—9 show the top reasons why people called each company type and examples of what the participants reported. For the banking industry, we have two sources. From our customer service study, the main reasons for calling were around billing issues and account management Table 4. From our SUPR-Q banking benchmark shown in Table 5, the main reasons were login issues, making payments, and updating information respondents could select multiple reasons.
Table 5: Top reasons people selected multiple selections allowed for calling customer service in our banking benchmark. Table 6: Top reasons people selected multiple selections allowed for calling customer service in our brokerage benchmark. Table 7: Top reasons people reported calling customer service for wireless companies. For the insurance industry, we have two sources.
From our customer service study, the main reasons for calling were confusion around plan coverage and updating information Table 8. Table 8: Top reasons people reported calling customer service for Wireless companies. Table 9: Top reasons people selected for calling customer service for health insurance companies. Table Percent of respondents in our benchmark reports who reported calling customer service within the last year. We had trouble finding the original source data from Gartner, but our benchmark data revealed similar findings.
Table 11 shows the percentage of respondents who reported calling for login related issues by industry. It makes sense that the websites that contain the most secure information require higher security; unfortunately, higher security results in higher frustration when getting locked out of an account. In fact, the word password only appeared 49 times in the 3, reasons.
The difference is likely in the different ways the data is collected. For our customer service study, we asked for any company in the last year and people had to provide their own answer no prompts. In our customer service study, we also looked for participants who specifically called out problems they felt were because of the website.
We found only 23 2. Examples included:. However, in examining the reasons across the industries, many of the reasons participants identified can either be provided by the website or may already be on the website and be difficult to find. For example, a Sprint wireless customer reported:. In our wireless benchmark report , we found our participants struggled finding different plan options. I told them to take me off the calling list. We shall see!!!! Get buying tips about Credit Cards delivered to your inbox.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Called me about disability payment from social security - They called me and after saying things over and over for 2 hours I talked to several people and one wanted my SS. I was hesitated to give it. But he assured that I was going thru the application. I didn't get any such application they were talking about. I applied for a job temporary handicap parking.
I had knee replacement surgery Feb On Tuesday after President's Day the application for handicap parking was sent in. Yesterday FIA card services called me. I looked it up on Google and it's a bank!!! I'm so confused and I have put my SS. This makes me very nervous. I think they are a scam. I have called in now 4 times over a day and half to request a redemption of my reward points as cash back.
Each time I'm told that their "system" is having difficulty and to call back. This is very poor customer service and they won't even offer to call me back when the problem is resolved. Careful who services the credit card you use. I got a card with this company through my financial advisor, who has dropped them. I would think the customer service would be better given the number of times I personally have had to call.
So far my card has been canceled for returned payment due to a processing error, lack of payment due to a banking information error, holding a high balance due to an inability to access my banking information, and fraudulent charge.
I have had the card about six months and have confirmed my bank information three times over the internet and two times over the phone. When I called I was told the late payments were a computer error and I could call IT to make sure it didn't happen again. When I spoke to them about the returned payments they were missing two numbers from my account number, this is after confirming with IT and two payments going through. When they could not access my banking information I was told to just switch to bank of America.
The fraudulent charge I identified as mine only after being put on hold for twenty-three minutes. The carrying a too high balance, after I told them that they were messing up my payments, they made me re-apply and then "waived a secured card requirement" thing that I don't understand. As of now my banking info is still unconfirmed in their system so I can only pay the minimum balance unless I have a certified check made. Any one of these things is not a big deal. All of these mistakes over four or five years is fine.
All of them in six months is unacceptable and being treated poorly on top is beyond ridiculous. As soon as I find another card that fits my needs this one is gone. When he checked his Wells Fargo Bank account, he noticed that the Bank of America and FIA credit card services both withdrew the same amount from his account.
He called Bank of America to let them know what happened but, of course, they denied having anything to do with this.
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